Question 1

How fast do you reply to a request?

Accepted Answer

Under 10 minutes during business hours. WhatsApp is usually instant. Outside business hours, we get back to you first thing the next day.

Question 2

Do you handle 24h emergencies?

Accepted Answer

Yes — water leaks, electrical outages and lock issues. For 24h emergencies call us directly at +34 910 053 939.

Question 3

How fast does a technician come to my home?

Accepted Answer

Same day for emergencies, 24-48h for scheduled work. The appointment is always agreed with you over WhatsApp or phone.

Question 4

Do you work on weekends?

Accepted Answer

Saturdays 9am-2pm by appointment. Sundays only for 24h emergencies.

Question 5

What are your business hours?

Accepted Answer

Mon-Fri 8am-8pm and Sat 9am-2pm. WhatsApp active during business hours, 24h emergencies via the landline.

Question 6

Can I book a specific date and time?

Accepted Answer

Yes. Once you accept the quote we agree on the day and the time slot that works best for you. The pro arrives at the agreed time, not in a vague 4-hour window.

Question 7

What if the pro is running late?

Accepted Answer

We let you know in advance if anything changes. If the delay is significant and not workable for you, we reschedule with no fuss. Your time matters.

Question 8

How long does a photo diagnosis take?

Accepted Answer

Within 30 minutes of you sending the photo you have a first assessment. In most cases that is enough to prepare the quote without a prior visit.

Question 9

Can I request service from outside Spain?

Accepted Answer

Yes. Many of our clients are non-resident owners who arrange everything from abroad over WhatsApp. We coordinate with whoever you tell us at the property.

Question 10

Do you work in August when everyone is on holiday?

Accepted Answer

Yes — August is one of our busiest months on the Costa Blanca. We have pros available throughout the high season without exception.

Question 11

How long until the quote arrives?

Accepted Answer

In most cases we send it the same day, a few hours after the diagnosis. For complex jobs it can be the next day, but we always tell you upfront.

Question 12

Is there a waiting list in high season?

Accepted Answer

We do our best to avoid that. Our network of pros across every area is sized precisely to absorb summer peaks. If exceptionally there is a wait, we tell you honestly and look for the best alternative.

Question 13

Can I change the date of an already-confirmed intervention?

Accepted Answer

Yes — at least 24 hours in advance with no problem. For last-minute changes we do our best, but it depends on the pro's availability at that moment.

Question 14

Are your professionals insured?

Accepted Answer

All of them carry valid professional civil liability insurance. We check the policy before they join the network.

Question 15

How do you verify professionals?

Accepted Answer

We check ID, registration with the Spanish self-employed scheme (RETA), professional certification when applicable, valid liability insurance and references from prior clients. Only those who pass every check join the network.

Question 16

What happens if they damage something in my home?

Accepted Answer

The professional's liability insurance covers the damage. Manitas coordinates the claim with the insurer so you only deal with the repair.

Question 17

What guarantee do you offer on the work?

Accepted Answer

30-calendar-day satisfaction guarantee from the date of the intervention. If the same fault reappears within that period, we come back at no extra cost.

Question 18

Do your technicians carry ID?

Accepted Answer

Yes — all of them carry a Manitas ID card and show it on arrival. If you have any doubt, call us before opening the door.

Question 19

I live outside Spain. Is it safe to hire remotely?

Accepted Answer

Communication in Spanish, English and French. We coordinate access, send before/after photos and only charge after the work is complete.

Question 20

How do I know I will not be overcharged?

Accepted Answer

The quote is fixed and in writing before we start. The final invoice cannot exceed what was approved unless something unexpected comes up — and in that case we stop, explain and you decide whether to keep going.

Question 21

What do I do if the work is not up to standard?

Accepted Answer

You tell us and we sort it. Every intervention has a 30-day guarantee. If something is not as it should be, we come back at no extra cost. No excuses.

Question 22

Can I see references from prior jobs?

Accepted Answer

Each professional's reviews are public and real. We do not filter or curate them. They are the best reference we can give you.

Question 23

What if the pro causes any damage to my property?

Accepted Answer

Every pro carries valid civil liability insurance. If material damage occurs through negligence during the work, the insurance covers it. You don't have to worry about that.

Question 24

Is Manitas.io legally registered in Spain?

Accepted Answer

Yes. Manitas España SL is registered in Spain with tax ID B10077659, with offices in Torrevieja, Alicante. You can read our legal notice on the website.

Question 25

Is my personal data safe?

Accepted Answer

Yes. We process your data in accordance with the General Data Protection Regulation (GDPR) and Spanish law. We only use your data to handle your request. We never share it with third parties for commercial purposes.

Question 26

Can I know the name of the professional who is coming?

Accepted Answer

Yes. When we confirm the intervention we tell you who is coming and their specialty. So you know exactly who to expect.

Question 27

Do the professionals show ID on arrival?

Accepted Answer

Yes. Every pro in our network carries identification and can prove their connection to manitas.io. If you have any doubt before opening the door, call us and we confirm.

Question 28

Does the quote cost anything?

Accepted Answer

Never. The quote is always free and with no commitment. If you do not accept it, you pay nothing.

Question 29

How do I know the price will not change during the work?

Accepted Answer

The quote is fixed. If something unexpected during the work changes the scope, we stop and tell you before we keep going. We never push on without your approval.

Question 30

Is there a minimum charge?

Accepted Answer

There is a one-hour minimum. For very small jobs that take less than that, we let you know in the quote.

Question 31

How do I pay?

Accepted Answer

Cash or bank transfer when the work is finished. For larger jobs we can agree a partial deposit upfront, indicated in the quote.

Question 32

What if the technician needs more time than expected?

Accepted Answer

We tell you before we keep going. We never push on without your approval.

Question 33

And if the problem is worse than it looked?

Accepted Answer

We stop, explain, and write a follow-up quote. You decide whether to keep going or not.

Question 34

Can I be there during the work?

Accepted Answer

Of course. And if you cannot be, we coordinate with whoever you tell us (neighbour, manager, real-estate agent).

Question 35

Do I need to be there during the intervention?

Accepted Answer

Not required. We can coordinate with a neighbour, your rental manager or whoever you tell us. Many of our non-resident clients arrange everything remotely with no issue.

Question 36

How do I receive the quote?

Accepted Answer

In writing — usually over WhatsApp or email, whichever you prefer. The quote details the work to be done, the materials if we are sourcing them, and the estimated time. Nothing ambiguous.

Question 37

Can I ask for several quotes for different jobs at once?

Accepted Answer

Yes. If you have several pending things at home, tell us all of them and we prepare a combined quote. Sometimes solving everything in a single visit is more efficient.

Question 38

What information do I need to provide for a quote?

Accepted Answer

A short description of the problem and a photo if you can — that is enough to start. You don't need to know the technical name of the fault or have any prior knowledge.

Question 39

Can I cancel after accepting the quote?

Accepted Answer

Yes — you can cancel with at least 2 hours' notice at no cost. If the pro was already on the way, a small travel charge may apply, which we always inform you of in advance.

Question 40

How is payment handled?

Accepted Answer

At the end of the intervention, in cash or by bank transfer. For repeat clients and businesses we can agree on consolidated monthly billing.

Question 41

Can I have the invoice issued to my company?

Accepted Answer

Yes. Tell us when you request the service and we issue the invoice with the tax details you provide.

Question 42

What does the intervention report include?

Accepted Answer

A description of the work done, materials used if applicable, time spent and before/after photos when the job calls for them. Especially useful for owners who account to someone.

Question 43

Can I track the status of my request?

Accepted Answer

Yes — over WhatsApp at any time. From the moment you contact us until the work is done you can write to us to check progress. We always reply.

Question 44

What if I need the same service multiple times?

Accepted Answer

Many of our clients come back. If you have already worked with us, the process is faster because we already know each other and how your property or setup works. No need to start from scratch.

Question 45

Which areas do you cover?

Accepted Answer

The whole Costa Blanca and Vega Baja: Torrevieja, Orihuela Costa, Guardamar del Segura, Pilar de la Horadada, Almoradí, Elche and 17 more areas. 22 active areas in total.

Question 46

Do you work outside the Costa Blanca?

Accepted Answer

For one-off jobs outside our area we check availability case by case. For emergencies we only work inside our usual coverage area.

Question 47

Is there an extra travel charge?

Accepted Answer

No extra travel charge for areas inside our usual coverage. For areas further out, the cost is shown upfront in the quote.

Question 48

Do you cover isolated urbanisations?

Accepted Answer

Yes — every urbanisation in the area: Las Filipinas, La Zenia, Cabo Roig, Punta Prima, Villamartín, Ciudad Quesada and the rest.

Question 49

Do your technicians speak English?

Accepted Answer

Most of them speak basic English. For technical details we coordinate over WhatsApp or our support team translates in real time.

Question 50

Do you cover small urbanisations far from the urban centres?

Accepted Answer

In most cases yes. The Costa Blanca has many scattered urbanisations and we have pros who know the territory well. If your urbanisation is very remote we tell you honestly.

Question 51

Do you work in Elche city as well as the coast?

Accepted Answer

Yes. We cover Elche city and its surrounding districts as well as the coastal areas. If you have a property or business in Elche, we can help.

Question 52

And in Alicante city?

Accepted Answer

For Alicante city our coverage is more limited and depends on availability. Ask us and we will tell you honestly whether we can cover your area within a reasonable timeframe.

Question 53

Are there areas where you do not work?

Accepted Answer

Our main coverage is the southern Costa Blanca and Vega Baja. For areas further north or inland, ask us — depending on availability we can cover nearby zones with no extra surcharge.

Question 54

Do you charge extra travel if I live far away?

Accepted Answer

We do not include hidden travel costs in the quote. If distance triggers any extra charge we let you know clearly before confirming. No surprises.

Question 55

Can you handle several properties of mine in different areas?

Accepted Answer

Yes. We have clients with several properties in different areas of the Costa Blanca. We manage everything from a single point of contact.

Question 56

Do you cover La Zenia, Playa Flamenca and Villamartín?

Accepted Answer

Yes — these urbanisations are within the Orihuela Costa area, which we cover entirely. They are among the highest-demand zones for our clients.

Question 57

And Cabo Roig and Campoamor?

Accepted Answer

Yes, we also cover Cabo Roig, Campoamor and every urbanisation in the Orihuela Costa municipality without exception.

Question 58

Which services do you offer?

Accepted Answer

Plumbing, electricity, air conditioning, heating, locksmith, carpentry, painting, pool maintenance, appliance repair and general handyman work.

Question 59

Do you do only small repairs or also large installations?

Accepted Answer

Both. From hanging a picture to replacing a full boiler or installing whole-house air conditioning.

Question 60

Do you sell materials or only labour?

Accepted Answer

Either option. We can supply all the material or, if you prefer to buy it yourself, we quote labour only. We advise on what material fits the job.

Question 61

Do you serve homeowner associations?

Accepted Answer

Yes — scheduled maintenance and emergencies for communities, urbanisations and property managers. Detailed billing with breakdown per intervention.

Question 62

Do you work with foreign owners who do not live in Spain?

Accepted Answer

Yes — full service with English/French communication, before/after photos, detailed reports and electronic billing for tax-deductible expenses.

Question 63

Do you install new air conditioning units or only repair?

Accepted Answer

Both. We install new units, repair existing ones and do annual maintenance. You can buy the unit yourself and only pay the install, or we handle everything.

Question 64

Do you do preventive pool maintenance?

Accepted Answer

Yes. We have monthly maintenance contracts for private and community pools. pH control, cleaning, filter and pump checks. That way you avoid problems in peak season.

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